When will my order be shipped? All orders are shipped within 1-3 business days. A tracking link about the shipping processes is sent to the phone number given after the order via SMS.
When will my product be shipped during the discount periods? Due to the intensity experienced during the discount periods, the delivery time varies between 4-5 working days. For detailed information, you can contact our customer service on WhatsApp with the number +90 539 202 7883.
Will I pay for return and exchange shipping? Except for defective products, the shipping fee belongs to the sender for returns. In exchanges, when the exchange product is shipped, the sender pays the fee, while the exchange product is sent, Suud Collection covers the fee.
Are deliveries made on public holidays? Cargo companies do not deliver on public holidays. Due to national and religious holidays, cargo departures are not made by Suud Collection. Your order starts to be processed from the next business day.
My order has been shipped. I want to change the address / name? It is not possible to change the address for the orders delivered to the cargo. If your product is not received, the returned cargo will be returned to you by deducting the shipping fee.
To which countries is shipping possible for overseas orders? We ship to 7 European countries abroad. The average shipping time abroad is 15 days.- Germany- Netherlands- Belgium- France- England- Denmark- Austria