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Care : Necessary washing instructions are included in the inner label section of the product.

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CARGO & DELIVERY

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DELIVERY RULES

1. Our shipping fee is 10.00 TL to whole Turkey in retail sales. Shipping is free for orders of 250 TL or more. 2. The product you have ordered will be shipped to you by Mng Cargo and Git Cargo companies within 3/4 working days at the latest. 3. The tracking number will be sent to you by the courier company via sms at the latest 24 hours after your product has departed. 3.1. If you are not present at the specified address, your package will be delivered to the nearest branch of the contracted cargo company within 1 (one) business day. You must receive your package from the specified branch within 1 (one) business day. Otherwise, your order will be returned to us. Please contact us via [email protected] or whatsapp number +90 539 202 78 83 to resend your return order. The shipping cost will be requested from you again and your order will be shipped to your name with counter-paid
4. Before receiving your cargo, please inspect your package. You have the right not to accept damaged torn bags by notifying the cargo officer. 5. No shipping on public holidays, Saturday and Sunday. If the product is in stock, it will be shipped the next business day.

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Returns & Exchanges

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DELIVERY RULES

1. I WANT TO RETURN THE ITEM I RECEIVED, WHAT CAN I RETURN? Ø You can return the products whose labels are not damaged and therefore have not lost their resaleable feature. Used, washed, damaged packaging will not be accepted. Even if not used, cosmetics, underwear, socks, all kinds of personal care products, accessory products, etc. Returns of products are not accepted. Note: There is no exchange process. You can create a new order by returning your product. Ø First of all, make sure that the products you want to return comply with the return conditions. 7 (seven) days from the product delivery date, you can complete your return process by filling out the form and noting the current code in the last step of the form. Your refund will be made within 5-7 working days at the latest after we receive the product. Return Address :İOSB Metal İş Sanayi Sitesi 17.Block No:7 Basaksehir / İSTANBUL / TURKEY

Underwear, swimsuits, bikinis, earrings, necklaces, etc., for hygiene reasons. Accessory products are not refundable.

3. CAN I CANCEL MY ORDER? Cancellation of orders is only possible before they are shipped. If your order has not been delivered to the cargo, you can send your request via e-mail [email protected] or write to our whatsapp line 05392027883 during working hours (9:30 - 18:00) on weekdays. It is not possible to cancel the orders placed by cargo. You can apply for the return procedure within 7 days after you receive the product. It is possible to return the products purchased during the campaign. However, if the amount remaining after the refund does not fulfill the campaign earnings obligation in the campaigns created with a certain amount or more, the refunds will be calculated over the price without the campaign and you will be refunded. when will my order be given to cargo? All orders are delivered to cargo within 1-3 business days. A tracking link is sent to the phone number provided after the order, about the shipping processes.

My order has been shipped. I want to change address / name? It is not possible to change the address for orders delivered to cargo. If your product is not received, the returned cargo will be returned to you by deducting the shipping fee. To which countries is shipping possible for overseas orders? We ship abroad to 7 European countries. The average shipping time abroad is 15 days. - Almanya - Hollanda - Belçika - Fransa - İngiltere - Danimarka - Avusturya

We wish you pleasant shopping.

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Help

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Here we answer all your questions about our online sales service! Whatsapp: +90 539 202 7883 Weekdays 10:00 - 18:00 (GMT+3) Phone: +90 212 211 22 12 For all your questions, problems and suggestions, you can send an e-mail to [email protected]!

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