1. I WANT TO RETURN THE ITEM I RECEIVED, WHAT CAN I RETURN? Ø You can return the products whose labels are not damaged and therefore have not lost their resaleable feature. Used, washed, damaged packaging will not be accepted. Even if not used, cosmetics, underwear, socks, all kinds of personal care products, accessory products, etc. Returns of products are not accepted. Note: There is no exchange process. You can create a new order by returning your product. Ø First of all, make sure that the products you want to return comply with the return conditions. 7 (seven) days from the product delivery date, you can complete your return process by filling out the form and noting the current code in the last step of the form. Your refund will be made within 5-7 working days at the latest after we receive the product. Return Address :İOSB Metal İş Sanayi Sitesi 17.Block No:7 Basaksehir / İSTANBUL / TURKEY Underwear, swimsuits, bikinis, earrings, necklaces, etc., for hygiene reasons. Accessory products are not refundable. 3. CAN I CANCEL MY ORDER? Cancellation of orders is only possible before they are shipped. If your order has not been delivered to the cargo, you can send your request via e-mail [email protected] or write to our whatsapp line 05392027883 during working hours (9:30 - 18:00) on weekdays. It is not possible to cancel the orders placed by cargo. You can apply for the return procedure within 7 days after you receive the product. It is possible to return the products purchased during the campaign. However, if the amount remaining after the refund does not fulfill the campaign earnings obligation in the campaigns created with a certain amount or more, the refunds will be calculated over the price without the campaign and you will be refunded. when will my order be given to cargo? All orders are delivered to cargo within 1-3 business days. A tracking link is sent to the phone number provided after the order, about the shipping processes. My order has been shipped. I want to change address / name? It is not possible to change the address for orders delivered to cargo. If your product is not received, the returned cargo will be returned to you by deducting the shipping fee. To which countries is shipping possible for overseas orders? We ship abroad to 7 European countries. The average shipping time abroad is 15 days. - Almanya - Hollanda - Belçika - Fransa - İngiltere - Danimarka - Avusturya We wish you pleasant shopping.