Delivery

What should I pay attention to during cargo delivery?

In case you are not present at the specified address, the package will be delivered to the nearest branch of the contracted courier company within 1 (one) business day. You must collect your package from the courier branch within the specified 1 (one) business day. Otherwise, your order will be returned to the Suud Collection central warehouse. For the re-sending of the returned order, please contact us at [email protected] or via WhatsApp at +90 539 202 78 83.
Before accepting the delivery of the cargo package, please remember to inspect the package. You have the right to refuse damaged or torn bags by informing the courier and not accepting them.

What is the shipping fee?

The shipping fee for orders from Suudcollection.com is 39.9 TL for orders of 1000 TL and below. For orders of 1000 TL and above, shipping is free of charge.

Is delivery made on official holidays?

Delivery is made by shipping companies on official business days except for Sundays.

Do you have international delivery?

Yes, international delivery is available. Delivery is typically made within an average of 15 days.

Return

How can I do the return process?

Fill out the return request form by specifying the product(s) you wish to return.
Go to "My Account" - "My Orders" - "Easy Return" on suudcollection.com and follow the instructions to select the product(s) for return and the reason for the return.
Make a note of the MNG Cargo's return code displayed on the screen and deliver the return package to the nearest MNG Cargo branch.

What is your return policy?

You can return products that have not had their tags removed and have not lost their resellable condition.
Used, washed, or products with damaged packaging will not be accepted for return.
Returns of unused cosmetic, underwear, socks, all kinds of personal care products, and accessory items are not accepted.

How many days is the return period?

The return period is 14 days from the product delivery date. You can initiate the return process by filling out the easy return form and noting the agreement code on the last page.

In how many days is the return fee paid?

The refund amount is processed within 7 - 10 business days after the return package is delivered to Suud Collection's central warehouse. The refund will be issued based on the original payment method used for the purchase. After the refund process is completed, you will be notified via email.

Are there any deductions for the refund?

During the return process, apart from defective items, the shipping fee is the responsibility of the sender (customer). When the refund is issued, a service fee of 29.9 TL will be deducted from the product price. The shipping fee of 39.9 TL for orders below 1000 TL will not be refunded.

My 14-day legal return period has expired. Can I process the return?

According to the Distance Selling Regulation, the return period for a product purchased online or via mobile is 14 days. The 14-day period starts from the day the product is delivered to you.

If I cancel / return the order that I have benefited from the campaign, will the campaign be cancelled?

If the promotion conditions continue after the cancellation or return process, the promotion will not be canceled.

Can I return my order from abroad?

You cannot return or exchange orders placed from abroad.

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